Refund policy

At oMIXar, your satisfaction is our top priority. We want you to love what you buy — but if something isn't right, we've made the return process as simple and stress-free as possible. Please review our full return and refund policy below.

1. Eligibility for Returns

  • Returns must be requested within 30 days of the delivery date.
  • Items must be unused, unopened, and in their original packaging with all tags, accessories, and manuals included.
  • Items must be in the same condition as when you received them.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Clearance.
  • Used, opened, damaged, or altered items (unless the damage occurred during shipping).
  • Intimate and personal care items such as underwear, swimwear, and piercing jewelry — for hygiene reasons.
  • Beauty and skincare products that have been opened or used.
  • Customized, personalized, or made-to-order items.
  • Digital products, gift cards, and downloadable materials.
  • Items returned without prior authorization.

3. How to Start a Return

  • Step 1: Submit a Return Request — Contact our support team at support@omixar.com with your order number, the item(s) you'd like to return, and the reason for the return.
  • Step 2: Receive Return Authorization — Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
  • Step 3: Ship Your Return — Pack the item securely in its original packaging, include the RMA number, and ship it to the address provided.

4. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
  • Include clear photos of the item and packaging to help us resolve your issue quickly.
  • We will offer a full refund or free replacement — the choice is yours.
  • Return shipping for damaged or defective items is completely free.

5. Order Cancellations

  • Orders may be canceled within 24 hours of purchase, provided the order has not yet been shipped.
  • If the order has already been shipped, you will need to follow the standard return process once it arrives.

6. Refund Processing

  • Once we receive your returned item, our team will inspect it within 3 business days.
  • Approved refunds will be processed within 5–7 business days to your original payment method.
  • You will receive an email confirmation once your refund has been issued.
  • Please note: depending on your bank or credit card provider, it may take an additional 3–5 business days for the refund to appear on your statement.

7. Return Shipping Costs

  • Free return shipping is provided for defective, damaged, or incorrect items.
  • For all other returns (change of mind, wrong size, etc.), the customer is responsible for return shipping costs.
  • We recommend using a trackable shipping method, as oMIXar is not responsible for items lost during return transit.

8. Exchanges

  • If you'd like to exchange an item for a different size, color, or variation, please mention this in your return request.
  • Exchanges are subject to product availability.
  • If the replacement item has a different price, you will be charged or refunded the difference accordingly.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  • First, check your bank account or credit card statement again.
  • Contact your bank or credit card company — processing times can vary.
  • If you've done both and still haven't received your refund, contact us at support@omixar.com and we'll look into it for you.

10. Contact Us

For any questions about returns, refunds, or exchanges, our support team is here to help:

11. Policy Updates

This Return & Refund Policy is effective as of 2026 and may be updated from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.